Authentication
Customer and admin areas require authenticated sessions. Admin accounts can use multi-factor authentication where enabled.
SECURITY
Security at E31 Digitalالأمان في E31 Digital
Layered controls for customer access, business records, licensing data, and operational workflows.ضوابط متعددة المستويات لحماية وصول العملاء وسجلات الأعمال وبيانات التراخيص وسير العمل.
Role-based access
Administrative, customer, support, and product workflows are separated by role and authorization checks.
Password hashing
Passwords are stored with server-side password hashing. Plain-text passwords are not stored by E31.
Encryption
Sensitive operational secrets, mail credentials, and e-invoice archives are protected with encryption where configured.
Backups
Backup schedules depend on the deployment plan. Local deployments and hosted deployments can use different retention policies.
Audit logs
Important events such as login, activation, trial, support, and e-invoice actions can be recorded for review.
Access monitoring
Security logs, rate limits, and activity records help identify unusual sign-in or request patterns.
Data retention
Retention is scoped by customer agreement, legal needs, support requirements, and deployment model.
Incident response
E31 can review logs, disable affected access, rotate credentials, restore backups, and coordinate remediation with the customer.
Deployment disclaimer
Security practices depend on deployment scope, hosting environment, customer configuration, user access policies, integrations, and support agreement. E31 can provide a security review before production rollout.